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Thursday, July 7, 2011

Important Terms and Definitions - Managing Stakeholders

As with all sections, let us wrap up the section on Stakeholder Management with the important terms we learnt in this section.
Asynchronous communication - Communication in which the sender and receiver don’t have to be present at the same time, such as written paper or electronic documents, online bulletin boards, e-mail, and the World Wide Web in general.
Distribute information - The process of making information available to stakeholders according to the project management plan.
Issue - An item or a matter that is under discussion or dispute and for which there are most likely opposing views and disagreements among the stakeholders.
Issue log - A tool used to manage issues that includes opening, modifying, tracking, documenting, and resolving issues.
Managing stakeholder expectations - A process used for communicating and working with stakeholders to stay on the same page with them on the project requirements by addressing their needs and issues as they arise.
Performance report - A document or a presentation that provides information about the performance, progress, and status of the project.
Synchronous communication - Communication in which both the sender and the receiver have to be present at the same time, such as face-to-face project meetings and teleconferencing.

Prev: Summary - Managing Stakeholders

Next: Introduction to Monitoring & Controlling Project Work

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