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Tuesday, July 5, 2011

Chapter 69: Big Picture of Stakeholder Management

As explained at various places during our PMP study series, managing stakeholders is extremely important and vital to the success of the project. Managing stakeholders includes the following processes:
Identify Stakeholders - This is the process of identifying all the stakeholders, positive and negative, during the project initiation. In this process, you develop a stakeholder register and a stakeholder management strategy. Remember the chapter on Identifying Stakeholders and Stakeholder Management Strategy?
Collect Requirements - As part of scope planning, this is the process of collecting project and product requirements that will meet the stakeholders’ needs and expectations. In this process you generate the stakeholder requirements document and the requirements management plan.
Manage Stakeholder Expectations - This is the process of staying on the same page with the stakeholders on requirements by addressing their needs and issues.
Distribute Information - This is the process of distributing relevant information to the right stakeholders at the right time by using the right methods.

The whole process can be illustrated as below:

Since, we have already covered Identifying Stakeholders and Collecting Requirements in great detail in the previous chapters, we will move on to Manage Stakeholder Expectations in the next chapter.

Prev: Introduction to Stakeholder Management

Next: Managing Stakeholder Expectations

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