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Sunday, July 10, 2011

Chapter 98: Promoting Interaction among Stakeholders

A project manager needs to have a host of skills, and all of them are important. However, if someone asks: What is the most important skill a project manager must have and the most important activity a project manager should perform, the answer would be communication.
As a project manager, it is your responsibility to facilitate interaction among the project stakeholders. You use communication for various purposes, such as to keep everybody on the same page regarding the status and issues of the project so there is no confusion or misunderstanding.

While dealing with stakeholders and facilitating interaction among them, professionalism demands that you adhere to the following practices:
• Treat stakeholders with respect and show respect for cultural diversity.
• Be accurate and truthful when presenting services and preparing estimates for costs and expected results.
• Be open, honest, and fair in your dealings with stakeholders, especially when you are resolving an issue.
• Honor confidentiality for the information you collect during your interactions with stakeholders.
• Disclose to stakeholders (clients, customers, owners, or contractors) significant circumstances that could be construed as conflicts of interest. It is your responsibility to ensure that a conflict of interest does not compromise the legitimate interests of a stakeholder and does not influence your professional judgments.

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Next: Dealing with Unprofessional Conduct

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