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Saturday, December 17, 2011

Chapter 29: Quality Management during Monitoring & Controlling the Project

Aim: To understand the Perform Quality Control process

In the project context, quality is not only defined as delivering the right thing at the right time and at the right cost, but also delivering to customer expectations. As such, you, the project manager, have to ensure that the required metrics, tolerances, reports, and checklists are in place to ensure a quality-prone execution and delivery sandbox is in place. The perform quality control process enables the project manager to assess the level of quality of the project’s deliverables and take any required action.

The table below shows the inputs, tools and, techniques, and outputs for the perform quality control process.

Perform Quality Control
Inputs Tools & Techniques Outputs

Project management plan
Quality metrics
Quality checklists
Work performance information
Approved change requests
Deliverables updates
Organizational process assets

Cause and effect diagrams
Control charts
Pareto chart
Run chart
Scatter diagram
Statistical sampling
Approved change requests review

Quality control measurements
Validated changes
Validated deliverables
Organizational processes assets updates
Change requests
Project management plan
Project document updates
Exam Trivia:
Some of the tools available to the project manager in controlling quality are
• The Ishikawa (also called the fishbone or cause and effect) diagram
• Control charts, such as the ones available using Three or Six Sigma
• Six Sigma—99.99% defect free or about 0.002 defective parts per million
• Three Sigma—99.73% defect free or about 2,700 defective parts per million
• Pareto chart (the 80/20 rule)
• Statistical sampling, such as the ones used in the standard audit processes

To more about the Control Quality process Click Here

Prev: Chapter 28

Next: Chapter 30

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