Chapter 35: Responsibility

Aim: The understand the term “Responsibility” as per the PMI Code of Ethics

Taking responsibility simply means that the project manager takes ownership for the decisions and actions made, and the consequences of the results. This responsibility also addresses decisions and actions that should have been made but were not. The position of project manager carries a lot of responsibility and we, as project management practitioners, must treat that responsibility with care. In a nutshell, this section says that the project manager will honor the commitments of the project and take responsibility for the result of the project.

Aspirational Standards for Responsibility

The aspirational standards for responsibility include the decisions and approach to the decision-making process that lead to a transparent method of managing projects that instills confidence in the process. Remember that the aspirational standards are things we should do. The aspirational standards for responsibility include

• Upholding the best interests of society, public safety, and the environment in all decisions and actions
• Only accepting assignments for which you are prepared, based on your background, experience, skill, and qualifications
• Doing what you say you will do—fulfilling your commitments
• In making a mistake, owning up to it and correcting it promptly
• Protecting proprietary and confidential information
• Upholding this Code and holding others accountable to it

Mandatory Standards for Responsibility

In all categories of the Code of Ethics and Professional Conduct, the mandatory standards are the things we must do. Failure to comply with the mandatory standards will likely tarnish the overall perception of project managers. The mandatory standards for responsibility include

• Knowing and upholding all policies, rules, regulations, and laws that are applicable to work, professional, and volunteer activities
• Reporting any unethical or illegal activity
• Reporting Code violations for resolution
• Only filing ethics violations that are substantiated by facts
• Pursuing disciplinary action against any individual who retaliates against anyone who raises an ethics issue

Exam Watch:

It should go without saying that a project manager should obey all the rules. However, pay attention to the fact that obeying all the rules is clearly stated in the Code of Ethics and Professional Conduct. You very well might see a question on the exam based on this simple premise.

Ethics Complaints

As a project management professional, you have a professional responsibility to report possible violations of professional conduct within the project management professional community. This is a self-policing provision. However, before you bring any accusations to the appropriate authorities, you must ensure you have the facts. If you cannot substantiate your claims, do more research or drop the complaint.

In accordance with your charge to report professional conduct violations, you are also required to cooperate with PMI in its investigation of ethics violations and the collection of pertinent information. An investigation requiring your cooperation might arise independently of you actually reporting a possible ethics violation. Further, you are required to pursue disciplinary action against any individual who retaliates against a person raising ethics concerns.

Responsible Conduct

In performing professional project management services for customers, it is imperative you meet your customer’s expectations and complete all work in accordance with the agreed-upon scope and objectives. Your customer should approve any deviations or changes to the work plan.

Confidentiality should be maintained at all times. This applies in the case of intellectual property, but also in the context of all professional activities performed.

To know more about the PMI code of Ethics Click Here

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Ethics And Professional Responsibility

The following are the important themes you must remember from the PMI Perspective regarding Ethics & Professional Responsibility.

1. Conduct yourself professionally in your work with clients. This includes the following:

o Doing the “right” thing
o Being respectful and cooperative and treating everyone fairly
o Following the correct procedures
o Being assertive and taking responsibility of any issue or problem
o Being cognizant and avoiding any conflict-of-interest issues

2. Ways to increase the professionalism of project management include the following:

o Maintaining high standards of personal integrity
o Continually striving to improve and become more knowledgeable
o Continually looking for ways to improve the project management practice and the project management knowledgebase.

Exam Trivia:

A Project manager must be the supporter or the Shield for his team and never throw his team under the bus. Though in real life you may see managers who blame their team for poor quality work or slipped delivery dates, as per PMI “It is the Project Managers Fault” if the project fails in any aspect

Other PMI Themes:

General PMI Themes
Project Framework
Project Initiation
Project Planning
Project Execution
Project Monitoring & Controlling
Project Closure

Points to Remember: Ethics & Professional Responsibility

Ethics and professional responsibility questions make up 10% of the exam. That’s good news because these questions are really easy if you understand the ideas behind the PMP Code of Professional Conduct.

In general, there are a few kinds of problems that the code of ethics prepares you to deal with.

1. Follow all laws and company policies.
2. Treat everybody fairly and respectfully.
3. Have respect for the environment and the community you’re working in.
4. Give back to the project management community by writing, speaking, and sharing your experience with other project managers.
5. Keep learning and getting better and better at your job.
6. Respect other people’s cultures.
7. Respect copyright laws.
8. Always be honest with everyone on the project.
9. If you find that another person has done something to damage the PMP credential in any way, you must report them to PMI.

Points to Remember - Other Topics:

Introduction to Projects & Project Management
Relationship Between Knowledge Areas & Process Groups
Project Integration Management
Project Scope Management
Project Time Management
Project Cost Management
Project Quality Management
Human Resource Management
Project Communication Management
Project Risk Management
Project Procurement Management

Chapter 94: Introduction to Professional Responsibility

As the name of the certification suggests, you are going to become a project management professional. A professional is an individual who practices an occupation with professionalism, which is a bond that binds a professional with the code of conduct for that occupation. Professionalism is not Einstein’s theory of relativity. You might need to learn a few things in the beginning, but during the course of practicing a profession, professional conduct (a.k.a professionalism) becomes common sense. All professions share the essence of professionalism. It is as simple as doing the right thing. As a project manager, remember one golden rule: Deal with unprofessional situations directly, openly, and fairly, rather than ignoring them. Professionalism starts with individual integrity, which is based on truth, honesty, and openness.

We will learn more about individual integrity, interaction with clients and project stakeholders, and core values of ethical and professional conduct in the next few chapters.

Prev: Important Terms - Closing the Project

Next: Ensuring Individual Integrity