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Friday, November 4, 2011

Chapter 17: Communications Management

Aim: To understand the “Plan Communications” process.

Projects require the coordinated efforts of multiple team members in order to be a success. The success of the project is directly dependent on the quality of communication between team members. The communication plan addresses the necessary elements of team communication and leaves little room for assumptions. This plan is important to set the expectations of how the project team should communicate in an effective and timely manner. It also sets the expectations of the stakeholders and makes their need for information a part of the overall project plan. Most communication issues start with a lack of clear directives as to how and when to communicate.

More importantly, most people are reluctant to initiate unsolicited communication. The communication plan is crucial to good project team interaction. The plan actually tells team members what is expected of them throughout the project.

The table below shows the inputs, tools and techniques, and outputs for the plan communications process.

Plan Communications
Inputs Tools & Techniques Outputs

Stakeholder register
Stakeholder management strategy
Enterprise environmental factors
Organizational process assets

Communication requirements analysis
Communication technology
Communication models
Communication methods

Communications management plan
Project document updates
Exam Watch:
The plan communications process addresses the information and communications needs of the stakeholders by determining the stakeholder information needs and defining an approach to meeting these needs. It deals with identifying who needs what information and how to supply that information to them. Without a proper communications plan, the chances of the project being a success are pretty slim.

You can learn more about Plan Project Communication process by Clicking Here

Prev: Chapter 16

Next: Chapter 18

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